Effective Date: October 16, 2025

1.1 Definitions

• Company: WA Tenant Bureau.
• Tenant: Individual whose rental history is recorded.
• Landlord: Property owners or managers submitting rental information.
• Portal: WA Tenant Bureau online platform.

1.2 Scope of Privacy Policy

The Company is committed to protecting the privacy and personal data of tenants and landlords. This Policy applies to all data collected, stored, processed, and disclosed in Canada, the United States, and the European Union.

1.3 Data Collection and Purpose

• Collection of tenant rental history data including payment record, property damages, and landlord complaints.
• Collection of landlord information and property details.
• Data is collected solely for the purpose of providing rental behavior reports.

1.4 Legal Basis for Processing

• Consent of the Tenant.
• Legitimate interest of Landlords to assess rental suitability.

1.5 Data Subject Rights

• Right to access, correct, delete, and dispute information.
• Right to lodge complaints regarding data processing.

1.6 Data Storage and Security

• Data is stored on AWS servers and managed securely.
• Encryption at rest: AES-256.
• Transmission security: TLS 1.3.
• Access controls and audit logs in place.

1.7 Data Retention

Tenant data is retained for five (5) years from the date of tenancy termination.

1.8 Cross-Border Transfers

Data may be transferred across Canada, the United States, and EU servers. Appropriate safeguards (Standard Contractual Clauses) are in place.

1.9 Updates to Privacy Policy

Policy updates will be posted on watenantbureau.com.

1.10 Contact

Email: privacy@watenantbureau.com

2.1 Acceptance of Terms

By using the WA Tenant Bureau Portal, users agree to be bound by these Terms of Service.

2.2 Definitions

• User: Tenants and landlords using the Portal.

2.3 User Obligations

• Provide accurate information.
• Use the Portal for lawful purposes.

2.4 Dispute Resolution

• Tenants may lodge disputes via their portal account.
• Company will investigate and resolve disputes within 15 business days.

2.5 Liability Limitation

Company is not liable for inaccuracies in landlord-submitted data beyond reasonable verification efforts.

2.6 Governing Law

British Columbia, Canada. Recognizes applicable US and EU privacy regulations.

3.1 Consent to Data Collection and Disclosure

Tenant consents to collection, storage, and sharing of rental history data by the Company. Tenant acknowledges that this information may be accessed by landlords for tenancy evaluation.

3.2 Tenant Acknowledgment

Tenant understands the purpose, scope, and rights regarding their data.

4.1 Dispute Submission

Tenant may submit disputes via the Portal.

4.2 Investigation

Company reviews submitted disputes and requests supporting documentation as necessary. Resolution is provided within 15 business days.

4.3 Correction or Deletion

Verified inaccuracies will be corrected or deleted promptly.

5.1 Retention Period

Five (5) years from tenancy termination.

5.2 Deletion Procedure

Data is securely deleted or anonymized post-retention.

5.3 Exceptions

Legal obligations or ongoing dispute investigations may extend retention.

6.1 Notification

Breach notification within 72 hours (EU), 48–72 hours (Canada), 30 days (US states).

6.2 Response Team

Internal privacy lead coordinates response. Communication with affected individuals and authorities.

6.3 Remediation

Containment, investigation, and mitigation steps documented.

7.1 Scope

Covers processors such as AWS or analytics vendors.

7.2 Processor Obligations

Confidentiality, security, subprocessor obligations, data subject rights support.

7.3 Duration and Termination

Effective as long as data is processed for the Company.

7.4 Liability and Indemnification

Processor liable for breaches or non-compliance.

8.1 Scope

Covers website analytics, cookies, and tracking scripts.

8.2 User Consent

Users must provide consent before non-essential cookies are placed.

8.3 Cookie Types

• Essential: site functionality
• Analytics: usage patterns
• Advertising/marketing: optional, consent-based

8.4 Cookie Management

Users may disable cookies via browser settings or portal options.

Select your province/territory to view WA Tenant Bureau compliance rules in English and French.